Questions & Answers

FREQUENTLY ASKED QUESTIONS
Click on the questions for answers

WILL I GET DOWNLOAD CODES FOR MY ORDER?
Yes, you may request download codes for your order of either Dark Age Productions & Metal Hell Records releases by sending an email to darkageprod [at] gmail.com and we’ll get them over to you asap.

I RECORDED AN ALBUM WILL DARK AGE RELEASE IT?

You may submit your album for release consideration by sending an email to darkageprod [at] gmail.com

  • Include links to your electronic press kit or streaming music online. Public or private links to: Bandcamp, Haulix, Soundcloud, Youtube, etc. Be sure we can also see the cover art you intend to use for the release.
  • All artwork must be original, created for the release or truly in the public domain (at least 100 years old) & include artist credit in the album liner notes. Modern fantasy art and Google sourced images used without permission are not acceptable.
  • All music must be original – not samples or remixes of other artists material.
  • Cover songs are allowed, however we must have a copy of your cover song license in order for the cover song to appear on your release.  Cover song licenses can be obtained at: easysonglicensing.com
  • We check all submissions but we only reply to the artists we’re interested in working with. You can expect to hear from us within 1 week if we are interested.
  • All submissions are kept confidential and will not be shared.
DO YOU ACCEPT PAYPAL, VISA, MASTERCARD, E-CHECKS, ETC. ?

Yes most all payment types are accepted through Paypal. We are Paypal verified for Express Checkout which means you do not need to have a Paypal account to shop our site. You can pay with almost any credit card through the Paypal checkout.

Do not send us your credit card info in an email, we can’t process your card outside of the Paypal checkout.

DO YOU COLLECT SALES TAX or VAT TAX?

Currently we do collect sales tax for Minnesota residents where we are located.

We do not collect VAT, tariffs or customs duties for overseas customers.

WHEN WILL MY ORDER BE SHIPPED? WILL I GET A TRACKING NUMBER?

Orders for in stock items are shipped on Monday, Wednesday & Friday.

Shipping is via USPS in US & CANADA and Pirate Ship / Asendia by Swiss Post for the Rest of the World.

All orders are dispatched with a tracking number and computer printed shipping label – EXCEPT where noted in the catalog (i.e. single sticker or patch orders).

Transit times will vary depending on location.

Inside USA your order should arrive within 1 week.

Rest Of World expect at least 2-3 weeks. Note that in certain countries customs processing times may be extended due to Covid-19

Inside North America (US & Canada) you may track your package at: https://www.usps.com

Outside North America you can track your package at: https://a1.asendiausa.com/tracking

* Items marked PRE-ORDER will ship next business day after release date once we have received the items from the factory or distributor. Pre-order item release dates are always an estimate and may ship earlier or later than expected due to factory turnaround times, holidays, plagues, acts of malice by displeased gods, etc.

HOW MUCH IS SHIPPING FOR MY ORDER?
See the Shipping Info & Postage Chart Ordering multiple items at once will save you money on postage costs.
DOES DARK AGE PRODUCTIONS SPREAD FLIERS?
Dark Age will spread your fliers, stickers, promo CDs etc as package stuffers if you send them to us at our mailing address.
If you want to do a split flier, email to darkageprod [at] gmail.com.
WHAT ARE YOUR WHOLESALE & TRADE RATES?

Email to darkageprod [at] gmail.com for wholesale rates & possible trades.

We will hold your wholesale distro order reservation for 2 weeks. If the Paypal invoice remains unpaid items will be placed back up for sale.

We may be interested in trades for your releases. Do not send trade material without asking first.

CAN I GET PROMOS AND PRESS KITS FOR MY FANZINE, WEBSITE, RADIO SHOW, ETC.?

Yes, email to darkageprod [at] gmail.com with your credentials  and we will add you to our digital promo list.

If you want to interview our artists just let us know and we will set everything up.

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