FREQUENTLY ASKED QUESTIONS
Click on the questions for answers
Dark Age Productions continues to ship safely to all countries who are currently accepting mail from the USPS.
To see if your country is affected please check the USPS International Service Alerts page here: https://about.usps.com/newsroom/service-alerts/international/?utm_source=residential&utm_medium=link&utm_campaign=res_to_intl
If your order is unable to be shipped due to suspended mail service to certain countries we will contact you and give you the option of cancelling your order and receiving a full refund, or we can hold your order until shipping lanes are open again for your country.
If you have any questions Contact Us.
Yes most all payment types are accepted through Paypal. We are Paypal verified for Express Checkout which means you do not need to have a Paypal account to shop our site. You can pay with almost any credit card through the Paypal checkout.
Do not send us your credit card info in an email, we can’t process your card outside of the Paypal checkout. If you have any questions Contact Us.
Currently we do collect sales tax for MN residents where we are located but with the recent Supreme Court decision North Dakota vs Wayfair we may be required to collect it nationwide for all US states depending on how the laws end up being written and what income levels of businesses may be affected.
We do not collect VAT, tariffs or customs duties for overseas customers.
Transit times will vary depending on location, customs processing times are extended due to Covid-19 and now Brexit. Inside USA your order should arrive within 1 week. Rest Of World expect at least 2-3 weeks.
In North America (US & Canada) you may track your packages at: https://www.usps.com
Outside USA you can track your package using this site: https://a1.asendiausa.com/tracking
* Items marked PRE-ORDER will ship next business day after release date once we have received the items from the factory or distributor. Pre-order item release dates are always an estimate and may ship earlier or later than expected due to factory turnaround times, holidays, plagues, acts of malice by displeased gods, etc.
You must send us your trade list first by email so we can see if there are any items we feel we need in our distro. Do not send us unsolicited trades.
If you want to interview our artists just let us know and we will set everything up.