FAQ

FREQUENTLY ASKED QUESTIONS
Click on the questions for answers

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ARE YOU SHIPPING DURING THE COVID19 PANDEMIC?

Dark Age Productions continues to ship safely to all countries who are currently accepting mail from the USPS.

To see if your country is affected please check the USPS International Service Alerts page here: https://about.usps.com/newsroom/service-alerts/international/?utm_source=residential&utm_medium=link&utm_campaign=res_to_intl

If your order is unable to be shipped due to suspended mail service to certain countries we will contact you and give you the option of cancelling your order and receiving a full refund, or we can hold your order until shipping lanes are open again for your country.

If you have any questions Contact Us.

DO YOU ACCEPT PAYPAL, VISA, MASTERCARD, E-CHECKS, ETC. ?

Yes most all payment types are accepted through Paypal. We are Paypal verified for Express Checkout which means you do not need to have a Paypal account to shop our site. You can pay with almost any credit card through the Paypal checkout.

Do not send us your credit card info in an email, we can’t process your card outside of the Paypal checkout. If you have any questions Contact Us.

DO YOU COLLECT SALES TAX or VAT TAX?

Currently we do collect sales tax for MN residents where we are located but with the recent Supreme Court decision North Dakota vs Wayfair we may be required to collect it nationwide for all US states depending on how the laws end up being written and what income levels of businesses may be affected.

We do not collect VAT, tariffs or customs duties for overseas customers.

IS MY DATA SAFE ? PRIVACY POLICY

You may read our updated Data Privacy Policy here.

Dark Age Productions Privacy Policy

WHEN WILL MY ORDER BE SHIPPED? WILL I GET A TRACKING NUMBER?
Orders for in stock items will be shipped out on the next business day via USPS with a tracking number and computer printed shipping label.

Transit times will vary depending on location. Inside USA your order should arrive within 1 week. Rest Of World allow 2-3 weeks.

Outside USA you can track your package using this site: http://trackitonline.org

* Items marked PRE-ORDER will ship next business day after release date once we have received the items from the factory or distributor.

HOW MUCH IS POSTAGE COSTS FOR MY ORDER?
DOES DARK AGE PRODUCTIONS ACCEPT DEMO SUBMISSIONS?
Yes visit the Submissions page for details.
CAN MY LABEL DO A TRADE WITH DARK AGE PRODUCTIONS?
Yes we are now able to do trades with labels outside the US.
You must send us your trade list first by email so we can see if there are any items we feel we need in our distro. Do not send us unsolicited trades.
WHAT ARE YOUR WHOLESALE RATES?
Send a request through the Contact Page for our wholesale rates.
HOW CAN I GET PROMOS AND PRESS KITS FOR MY FANZINE, WEBSITE, RADIO SHOW, ETC.?
Send a request with your details using the Contact Page and we will add you to our digital promo list.
If you want to interview our artists just let us know and we will set everything up.

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